Shipping policy

Shipping Policy

We want you to spend less time waiting and more time playing. Boardcubator fulfills orders from several partner warehouses around the world so we can use a sensible shipping route for your destination.

Depending on where you live and which products you order, your package may ship from our European hub in the Czech Republic, our partner warehouse in the United States, or our Asian fulfillment hub in China.

The shipping methods and prices available for your particular order are shown at checkout.

European Hub — EU and Rest of the World

Our European warehouse is located in the Czech Republic. It handles our European orders and also serves destinations that aren't currently covered by one of our other regional hubs.

Processing time: For in-stock products, we usually pack and dispatch orders within 2–3 business days.

Typical delivery times: Orders within the Czech Republic usually arrive within 1–3 business days after dispatch. Orders within the EU usually take approximately 3–7 business days. Deliveries to other destinations from the European hub normally take around 10–20 business days, depending on the country and customs processing.

Tracking: You'll receive tracking information once your shipment has been prepared and handed over to the carrier.

Taxes and duties: Orders shipped within the EU normally don't involve additional import charges. For destinations outside the EU, customs duties, import VAT or other local charges may apply unless explicitly stated otherwise at checkout.

US Hub — United States and Canada

To keep North American shipping faster and more affordable, eligible US and Canadian orders are fulfilled from our partner warehouse in the United States.

United States: Orders normally arrive approximately 3–7 business days after leaving the warehouse. Because these orders are fulfilled domestically, US customers shouldn't encounter import customs charges.

Canada: Available services and estimated delivery times are shown at checkout. Canadian orders may be subject to applicable import taxes, duties or customs charges unless these are explicitly included in the shipping method offered at checkout.

Tracking: You'll receive tracking information once the shipping label has been created and the parcel enters the carrier network.

Asian Hub — Asia and Oceania

For selected destinations in Asia and Oceania, orders may be fulfilled from our partner warehouse in China. This allows us to offer significantly more practical shipping options than sending these parcels from Europe.

The exact services available depend on your destination and parcel size. Checkout will show the available option, price and relevant delivery estimate.

Depending on the destination, services can include:

SF Express — tracked delivery: A tracked service shipping directly from China, available for selected destinations.

VFI Hub delivery — tracked, tax/customs friendly: The shipment travels from China through a regional delivery hub before being handed to a local carrier. Transit time varies by region and the estimate shown at checkout should be used for your particular order.

“Tax/customs friendly” describes the shipping route and customs-handling method. It isn't a guarantee that no local tax, duty or other import charge can ever be assessed.

VFI EMS Small Parcel — tracked: A lower-cost tracked postal option. Delivery is typically estimated at approximately 30–90 days.

Pre-orders and Split Shipments

Some products in our store can be purchased before they are ready to ship.

If your order contains both an in-stock product and a pre-order, or products that become available at different times, Shopify may divide the order into separate fulfillment shipments. This allows an available product to ship without waiting for a later pre-order release.

The stated processing times for in-stock products don't apply to a pre-order until that product has reached its scheduled fulfillment date.

You may therefore receive more than one tracking notification for a single order.

Delivery Estimates

All delivery times are estimates rather than guaranteed delivery dates. Customs processing, carrier delays, public holidays, weather, regional delivery conditions and other circumstances outside our control can affect transit time.

The shipping method and estimate presented at checkout for your destination should be treated as the most relevant estimate for your particular shipment.

Tracking and Delivery Issues

Where tracking is available, we'll send the tracking information after your shipment has been prepared.

If your parcel is substantially overdue, tracking hasn't updated for an unusually long period, or your package arrives damaged or incorrect, please contact us at support@boardcubator.com and include your order number.

Returns and Refunds

Returns, damaged products, incorrect items and refunds are covered by our separate Refund Policy.

Please contact support@boardcubator.com before returning anything so we can provide the correct instructions and return destination for your order.